Throughput Time Analysis: Decomposing the Total Process Time into Waiting Time, Rework Time, and Execution Time
Most organisations measure how long a process takes end-to-end, but that single number rarely tells you what to fix. A loan approval might take seven days, a customer complaint might take two days, or a feature release might take four weeks. The real question is: how much of that time is spent doing useful work, […]
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